Thunderhead Engineering Forum

Public Forum => PyroSim => Topic started by: Bony on December 04, 2018, 11:28:35 am

Title: Pyrosim do not open
Post by: Bony on December 04, 2018, 11:28:35 am
I have been using pyrosim for more than a year. I don't know what happened today.I cannot open any pyrosim file since morning. I have tried several times. There is no error message, nothing. I would click the file and nothing would appear. This seems mysterious. Any solution to this? Thanks in advance
Title: Re: Pyrosim do not open
Post by: Bryan Klein on December 06, 2018, 11:23:37 am
If you reboot your computer, do you see the same problem?  Can you open PyroSim from the Start menu (not by clicking on a file) and then open a file through the PyroSim File menu?

If the error can be reproduced, please open the software from a Command Prompt window.

1. Open Start
2. Type command prompt into Start.
3. Click Command Prompt
4. Use cd commands to navigate to the appropriate directory in Program Files.
5. Type start and the name of the program into Command Prompt.
6. Press ? Enter.

Once the program has been opened, repeat the steps necessary to reproduce the error. Afterwards, copy the text from the Command Prompt window and email it to us for further investigation. If you can, please also send us the file and instructions on how to reproduce the error.
Title: Re: Pyrosim do not open
Post by: Bony on December 07, 2018, 11:49:59 am
@Bryan Klein, sorry, I have tried but could not open it. Can you suggest me some other way?I have uninstalled pyrosim and re installed it twice, but no luck.
Title: Re: Pyrosim do not open
Post by: Jon Albrecht on December 11, 2018, 09:52:01 am
I'd like to help out, but I'm going to need some clarification about the problem you're encountering. Are you able to open PyroSim at all? Or is your problem limited to being able to open the specific model? What version of PyroSim are you trying to use?

Regards,

Jon Albrecht
Thunderhead Engineering
Title: Re: Pyrosim do not open
Post by: Ricerdo007 on December 24, 2018, 12:30:02 am
I have the same problem as you.
Title: Re: Pyrosim do not open
Post by: Bryan Klein on January 14, 2019, 03:38:12 pm
Please verify that your graphics hardware drivers are updated.

-Bryan